Terms and conditions

havetohave.one is owned and operated by ZenseArt (owned and operated by Steffen Graumann).

Company address:
Saltgade 7, 2.
6760 Ribe
Denmark

E-mail: shop@havetohave.one

Phone: +4540352728 (please be aware of timezones!)

Vat no. DK21935891

 

Images rights

The photographer Steffen Graumann owns the copyright of all images displayed on havetohave.one. Buying any product on havetohave.one does not include the right to use the original image in any capacity.

Products

All orders are fulfilled and shipped by Printful, a print on demand drop shipping provider. Link to Printful’s Policies.

Payment

havetohave.one accept secure online payments by using two payment processors: PayPal and Stripe.
Payment will be deducted from your account when the physical item is shipped.
All amounts on the website exclude VAT.
The website uses the following currencies for payment processing: Euro (EUR).

Return policy

There is no right to return any of the products in havetohave.one‘s webshop, as the products are only manufactured when ordered. We will of course handle any errors or problems with print quality on the products.

Warranty

There is a 2-year warranty on products in accordance with Danish Law. The right of complaint applies to all errors in print quality, material and fabrication.
Complaints regarding errors and deficiencies must be communicated to havetohave.one with 3 weeks after receiving the item. We refund reasonable shipping costs.
The complaint is waived by improper or unusual use of the product.

Upon return, contact the company:
havetohave.one by ZenseArt
Saltgade 7, 2.
6760 Ribe
Denmark
Phone: +4540352728 (please be aware of the timezone)
E-mail: shop@havetohave.one

Customer & Privacy Policy

We do not share or resell personal information and do not disclose your personal information to others, they are only registered in our customer directory. You can delete your information at any time.
In order for you to make an agreement with Photosbyroed, we need the following information: Name, Address and E-mail address.
We register your personal data in order to fulfill your order.
The personal information is registered with havetohave.one and stored for two years (the warranty period), after which the information is deleted.
When personal data is collected through our website, we ensure that it onlu happens when you give your explicit consent, so that you are informed of exactly what information is collected and why.
The owner of ZenseArt (who own and operate havetohave.one) have access to the information recorded about you.
The data manager for havetohave.one is: Steffen Graumann (owner of ZenseArt).
All data to and from havetohave.one to your device is encrypted with SSL.
As a registered customer/user with havetohave.one, you always have the right to object to the registration. You also have the right to get insight into what information is recorded about you. You have these rights under the General Data Protection Regulation (GDPR) by EU law.

Cookies

havetohave.one use cookies to optimize the website and its functionality, making the visit as pleasant as possible for you.

Statistics

We log visiter statistic on havetohave.one, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and what pages they look at, etc.
The statistics are anonymous and only used for the purpose of optimizing havetohave.one.

Complaints procedure

Complaints about our products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Road 35
2500 Valby
Denmark
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.
In the event of a complaint, our email address must be stated: shop@havetohave.one, as well as the website: havetohave.one on which you purchased the item.

Pin It on Pinterest

Share This